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Exchange & return

We pride ourselves on producing quality and timeless products from waste materials. Hence, it is our pleasure for you to be completely satisfied with your purchase!

In the unlikely event that a product is defective please alert us via email shop@biji-biji.com and we will arrange for an exchange.

Please select carefully as Biji-biji is unable to provide a refund unless the item is faulty. If you are unsure about the sizing and materials, please email shop@biji-biji.com or call us at 03-4051 1558 for assistance regarding your purchase.

 

Exchanges

What is your exchange policy?

Requests for exchange must be made within 14 days after receiving your order.

Prior to doing so, we ask that you contact via email to shop@biji-biji.com to assist you in stock availability.

 

Returns

What is your return policy?

Returns will only be accepted if items are returned unused, with the original sale tags attached and in the condition that they were received. You may return any Biji-biji bag within 14 days after receiving your product.

Please note that we are unable to offer returns or exchanges on sale items.

What is the return process like ?

Kindly email shop@biji-biji.com to arrange your returns. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.

Please ship items to:
No. 9, Jalan Nangka
Off Jalan Ipoh
51100 Kuala Lumpur

Malaysia.

For additional questions, kindly email shop@biji-biji.com and we'll be more than happy to assist !

 

Warranty Policy

Products are more sustainable when we spend a little time to fix it!

At Biji-biji, we believe in our craftsmanship, materials, and designs so much that we warranty them for our customers to use it for a long period of time.

We offer a 1 year warranty to all seat belt products. This warranty applies to materials and workmanship under responsible use. This warranty does not cover damage caused by accident, abuse, or neglect. This warranty does not cover the natural aging of materials or wear and tear. The warranty does not cover purchases made by other unauthorized resellers.

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