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Exchange & return

We pride ourselves on producing quality and timeless products from waste materials. Hence, it is our pleasure for you to be completely satisfied with your purchase!

In the unlikely event that a product is defective please alert us via email and we will arrange for an exchange.

Please select carefully as Biji-biji is unable to provide a refund unless the item is faulty. If you are unsure about the sizing and materials, please email or call us at 03-4051 1558 for assistance regarding your purchase.



What is your exchange policy?

Requests for exchange must be made within 14 days after receiving your order.

Prior to doing so, we ask that you contact via email to to assist you in stock availability.



What is your return policy?

Returns will only be accepted if items are returned unused, with the original sale tags attached and in the condition that they were received. You may return any Biji-biji bag within 14 days after receiving your product.

Please note that we are unable to offer returns or exchanges on sale items.

What is the return process like ?

Kindly email to arrange your returns. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.

Please ship items to:
No. 9, Jalan Nangka
Off Jalan Ipoh
51100 Kuala Lumpur


For additional questions, kindly email and we'll be more than happy to assist !